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Support service » My profile
How do I restore a closed profile? You can restore a previously closed profile.
To restore your profile on the desktop site:
1. Click the "Login" button. 2. Enter the email address or phone number you used when registering your profile. – If you provided both, you can use either one. 3. Enter your previous password. – If you forgot it, use the "Forgot Password" option to reset it. 4. After logging in, a window will appear asking you to confirm that you want to restore your profile. Follow the prompts to complete the process. You can restore a previously closed profile.
To restore your profile on the mobile site:
1. Tap the "Login" button. 2. Enter the email address or phone number you used when registering your profile. – If you provided both, you can use either one. 3. Enter your previous password. – If you forgot it, use the "Forgot Password" option to reset it. 4. After logging in, a window will appear asking you to confirm that you want to restore your profile. Follow the prompts to complete the process. You can restore a previously closed profile.
To restore your profile on the Android app:
1. Tap the "Login" button. 2. Enter the email address or phone number you used when registering your profile. – If you provided both, you can use either one. 3. Enter your previous password. – If you've forgotten it, use the "Forgot Password" option to reset it. 4. Confirm your decision to restore the profile in the pop-up window. You can restore a previously closed profile.
To restore your profile on the iOS app:
1. Tap the "Login" button. 2. Enter the email address or phone number you used when registering your profile. – If you provided both, you can use either one. 3. Enter your previous password. – If you've forgotten it, use the "Forgot Password" option to reset it. 4. Confirm your decision to restore the profile in the pop-up window. |